- Electronics & Accessories
- Fashion & Lifestyle
- Home & Kitchen
- Health & Beauty
- Toys & Games
- Gift & Flowers
- Books & Stationery
- Cars Accessories
- Pet & Fishing
- Food & Restaurant
- Club AB
Returns & Refunds
If you have any problems with the Products you have ordered, please contact us using the details on the Contact Us page of our Website.
Due to the nature of our Products, once an order is placed it is not possible to cancel it and no refunds or exchanges will be given. This does not affect your legal rights in relation to Products that are faulty or not as described (in relation to which we will refund the price of the faulty Products in full, including any applicable delivery charges).
We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach.
Our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed Tk:5000 or, if higher, the total price of the Products which are the subject of the Contract
Events Outside Our Control
In rare circumstances, events outside of our reasonable control may delay or prevent us from performing our obligations under the Contract. If these events occur, we will try to perform our obligations to you as soon as we can. We cannot, however, accept liability for any losses caused to you as a result of any delay or failure by us to perform our obligations where such delay or failure is due to an event which is outside of our reasonable control.
If an event outside of our reasonable control takes place that affects the performance of our obligations under the Contract (including those of our delivery partner) we will contact you as soon as reasonably possible to notify you. In such circumstances, our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside of our reasonable control. Where the event outside of our reasonable control affects delivery of Products to you, we (or our delivery partner) will arrange a new delivery date and time with you after the event outside of our reasonable control is over.
Please contact us using the details on the Contact Us page of our Website.
We may transfer our rights and obligations under the Contract to another organization, but this will not affect your rights or our obligations under these Terms and Conditions.
The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the sections of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
We intend to rely upon these Terms and Conditions in relation to the Contract between you and us. If you require any changes, please make sure you ask for these to be put in writing. This can help avoid any problems about what you expect from us and what we expect from you.
These Terms and Conditions are governed by Bangladesh law. This means that the Contract for the purchase of Products through our Website, and any dispute or claim arising out of or in connection with it, will be governed by English law.
If it’s not too much trouble, note that chosen things sold on Albeliz are not qualified for return. Underneath you locate a solidified rundown of all non-returnable things.
Custom made items, women’s intimate apparel and men’s innerwear cannot be returned
TVs, Audio & Cameras
Movies and Music cannot be returned
Computing & Gaming
All software products that are labeled as non-returnable on their product detail pages
Home & Living
Custom made items cannot be returned
Beauty & Health
All items in this category, except for hair removal and other electronical items
All items in this category are non-returnable
All items in this category
All items in this category
Digital goods are any goods which are stored, delivered and used in its electronic format. All items in this category are non-returnable once purchased and delivered, unless it is of satisfactory quality, fit for a particular purpose and as described by the seller.
On the off chance that you have gotten a non-returnable thing that is blemished/harmed or erroneous/deficient, please contact us within 7 days of conveyance.
Returns and Refunds
How can I say whether my item is qualified for a discount as well as substitution?
If it’s not too much trouble, visit the non-returnable things page to check if your item is qualified for a discount and additionally substitution.
How long do I need to start my solicitation for a discount or substitution?
You can start your solicitation for discount or substitution inside 7 days of conveyance. For instance: If you got your request on the fifth, at that point you have until the twelfth to demand a return.
How would I pack my return package to ensure it shows up in satisfactory condition?
The item should be returned in the first and unharmed producer bundling/box. On the off chance that the item was conveyed in a second layer of Albeliz bundling, it should be returned in a similar condition with return dispatching mark appended. Try not to put tape or stickers on the producer’s box.
Note: If an item is gotten back to us in a lacking condition, we maintain whatever authority is needed to send it back to you.
How would i be able to respond if my return demand was not acknowledged?
On the off chance that your return demand doesn’t meet the Albeliz Returns Policy conditions, you can guarantee your guarantee (assuming any) from the approved help focal point of the brand.
Do I need to pay for transportation charges when I return an item?
There are no charges for delivery an item back to Albeliz.
How might I track my return?
We will send you customary updates about the status of your request by means of messages and SMS. After your request has left our distribution centre and is headed to you, you can likewise follow its status by entering your following number on ‘Need Help?’.
What amount of time will it require to get my substitution?
It will take somewhere in the range of 5 and 13 days to send you the substitution item, contingent upon your area. If it’s not too much trouble, allude to the item page on Albeliz for additional data about conveyance time.
How will I get my refund and how long will it take?
1-2 working days
Debit or Credit Card
Debit or Credit Card Payment Reversal
9-10 working days
Bank Deposit / Mobile Payment Reversal
4-5 working days
Cash on Delivery (COD)
4-5 working days
1-2 working days
Do I likewise get discounted the transportation charges while restoring an item?
Indeed, the discounted sum would likewise incorporate the transportation sum you were charged.
Do I need to pay for delivery charges when I return an item?
There are no charges for delivery an item back to Albeliz.
Do I need to restore all items in my request?
No, you don’t need to restore your entire request. It is fine to restore certain items.
Would i be able to restore my things after the return window as lapsed?
Apologies, returns are unrealistic after the 7 days bring period back. You can arrive at our group for additional inquiries all day, every day under customer.bd@care.Albeliz.com
In the event that you experience issues after the Albeliz return/trade period has passed, you can guarantee your guarantee (assuming any) from the approved help focus of the brand.
How can I say whether my item has a guarantee?
In the event that a guarantee is offered on an item, the guarantee time frame will be shown on the item page, to one side of the item picture beneath “Conveyance”.
On the off chance that an item is sold by various merchants, the guarantee time frame offered by every merchant will be shown to one side of “Dealer” in the “Sold by x more venders” box beneath the item picture.
Sorts of Warranties:
- Brand Warranty: This restricted guarantee will apply to the items. For item absconds under typical use conditions and at the carefulness of the organization, Brand will give gratis fix or potentially substitution administrations inside the guarantee time frame. Albeliz won’t assume any liability for the after-deal administrations.
- Service guarantee: Albeliz will assume the liability to get the item overhauled from the merchant or client may visit the seller straightforwardly also with the receipt paper to guarantee the guarantee. If it’s not too much trouble, note if any piece of the item should be substituted for fixing under this guarantee strategy, client should pay for that part.
Infringement against guarantee, including however not restricted to client prompted harm, for example, self-fixes, broken showcase, twisting, scratch, mark, consume, doused or fluid harm, root or manual update, inability to follow item manual, etc.
How would I guarantee my guarantee?
On the off chance that it has been under 7 days since conveyance:
You might have the option to restore your item without utilizing a guarantee. Thump on Live Chat to stop a bring demand back. See our Return strategy for itemized data.
In the event that it has been over 7 days since conveyance and the item has a guarantee:
If it’s not too much trouble, contact the help place recorded on the guarantee card included with your item or call Albeliz and we will give the contact to you.
On the off chance that it has been over 7 days since conveyance and the item has no guarantee:
Sadly Albeliz will be not able to cover the thing and you will be answerable for fixing costs.
How might I get my item overhauled?
In the event that you purchased an item that is qualified for overhauling, if it’s not too much trouble, send the product(s) straightforwardly to the Service Center showed on the guarantee card included with your item. In the event that there is no guarantee card, if it’s not too much trouble, check the client manual or item bundling for additional subtleties.
For a brief guarantee mercifully incorporate all the frill, data remembered for bundling and evidence of procurement from Albeliz (receipt).
Where are the Service Centers?
Kindly allude to the producer (or administration focus) subtleties on the guarantee card included with your item or go to you item page on Albeliz.com.bd and search for guarantee/administration focus data in the ‘portrayal ‘ tab.
In the event that there is no guarantee card, kindly check the client manual or item bundling for additional subtleties.
Do I need to pay for fixes?
In the event that your item is inside the guarantee length and is harmed by mechanical or electrical frameworks, you don’t need to stress over the fixing cost. You will be covered.
In the event that your item is past the guarantee length or is genuinely harmed, you will be liable for the maintenance cost. We propose you to fix the item at the assistance place approved by the maker (the guarantee community on your guarantee card) for better quality administrations.