Non-Returnable Items

If it’s not too much trouble, note that chosen things sold on Albeliz are not qualified for return. Underneath you locate a solidified rundown of all non-returnable things.

On the off chance that you have gotten a non-returnable thing that is blemished/harmed or erroneous/deficient, please contact us within 7 days of conveyance.

Returns and Refunds

How can I say whether my item is qualified for a discount as well as substitution?

If it’s not too much trouble, visit the non-returnable things page to check if your item is qualified for a discount and additionally substitution.

How long do I need to start my solicitation for a discount or substitution?

You can start your solicitation for discount or substitution inside 7 days of conveyance. For instance: If you got your request on the fifth, at that point you have until the twelfth to demand a return.

How would I pack my return package to ensure it shows up in satisfactory condition?

The item should be returned in the first and unharmed producer bundling/box. On the off chance that the item was conveyed in a second layer of Albeliz bundling, it should be returned in a similar condition with return dispatching mark appended. Try not to put tape or stickers on the producer’s box.

Note: If an item is gotten back to us in a lacking condition, we maintain whatever authority is needed to send it back to you.

How would i be able to respond if my return demand was not acknowledged?

On the off chance that your return demand doesn’t meet the Albeliz Returns Policy conditions, you can guarantee your guarantee (assuming any) from the approved help focal point of the brand.

Do I need to pay for transportation charges when I return an item?

There are no charges for delivery an item back to Albeliz.

How might I track my return?

We will send you customary updates about the status of your request by means of messages and SMS. After your request has left our distribution centre and is headed to you, you can likewise follow its status by entering your following number on ‘Need Help?’.

What amount of time will it require to get my substitution?

It will take somewhere in the range of 5 and 13 days to send you the substitution item, contingent upon your area. If it’s not too much trouble, allude to the item page on Albeliz for additional data about conveyance time.

How will I get my refund and how long will it take? 

Do I likewise get discounted the transportation charges while restoring an item?

Indeed, the discounted sum would likewise incorporate the transportation sum you were charged.

Do I need to pay for delivery charges when I return an item?

There are no charges for delivery an item back to Albeliz.

Do I need to restore all items in my request?

No, you don’t need to restore your entire request. It is fine to restore certain items.

Would i be able to restore my things after the return window as lapsed?

Apologies, returns are unrealistic after the 7 days bring period back. You can arrive at our group for additional inquiries all day, every day under customer.bd@care.Albeliz.com

In the event that you experience issues after the Albeliz return/trade period has passed, you can guarantee your guarantee (assuming any) from the approved help focus of the brand.

Guarantee Policy:

How can I say whether my item has a guarantee?

In the event that a guarantee is offered on an item, the guarantee time frame will be shown on the item page, to one side of the item picture beneath “Conveyance”.

On the off chance that an item is sold by various merchants, the guarantee time frame offered by every merchant will be shown to one side of “Dealer” in the “Sold by x more venders” box beneath the item picture.

Sorts of Warranties:

1. Brand Warranty: This restricted guarantee will apply to the items. For item absconds under typical use conditions and at the carefulness of the organization, Brand will give gratis fix or potentially substitution administrations inside the guarantee time frame. Albeliz won’t assume any liability for the after-deal administrations.
2. Service guarantee: Albeliz will assume the liability to get the item overhauled from the merchant or client may visit the seller straightforwardly also with the receipt paper to guarantee the guarantee. If it’s not too much trouble, note if any piece of the item should be substituted for fixing under this guarantee strategy, client should pay for that part.

Infringement against guarantee, including however not restricted to client prompted harm, for example, self-fixes, broken showcase, twisting, scratch, mark, consume, doused or fluid harm, root or manual update, inability to follow item manual, etc.

How would I guarantee my guarantee?

On the off chance that it has been under 7 days since conveyance:

You might have the option to restore your item without utilizing a guarantee. Thump on Live Chat to stop a bring demand back. See our Return strategy for itemized data.

In the event that it has been over 7 days since conveyance and the item has a guarantee:

If it’s not too much trouble, contact the help place recorded on the guarantee card included with your item or call Albeliz and we will give the contact to you.

On the off chance that it has been over 7 days since conveyance and the item has no guarantee:

Sadly Albeliz will be not able to cover the thing and you will be answerable for fixing costs.

How might I get my item overhauled?

In the event that you purchased an item that is qualified for overhauling, if it’s not too much trouble, send the product(s) straightforwardly to the Service Center showed on the guarantee card included with your item. In the event that there is no guarantee card, if it’s not too much trouble, check the client manual or item bundling for additional subtleties.

For a brief guarantee mercifully incorporate all the frill, data remembered for bundling and evidence of procurement from Albeliz (receipt).

Where are the Service Centers?

Kindly allude to the producer (or administration focus) subtleties on the guarantee card included with your item or go to you item page on Albeliz.com.bd and search for guarantee/administration focus data in the ‘portrayal ‘ tab.

In the event that there is no guarantee card, kindly check the client manual or item bundling for additional subtleties.

Do I need to pay for fixes?

In the event that your item is inside the guarantee length and is harmed by mechanical or electrical frameworks, you don’t need to stress over the fixing cost. You will be covered.

In the event that your item is past the guarantee length or is genuinely harmed, you will be liable for the maintenance cost. We propose you to fix the item at the assistance place approved by the maker (the guarantee community on your guarantee card) for better quality administrations.